There are number of issues which might causing Fast's Document Preview failed to work, if one of these points is met.
1) Silverlight is not installed on machine which search performed.
Go to http://www.silverlight.net/ and download Silverlight runtime.
2) The Office Web Application for SharePoint 2010 is not installed.
Technet's step-by-step to deploy the Office Web App, http://technet.microsoft.com/library/ff431687(office.14).aspx.
3) Without run the SharePoint Configuration Wizard after setup the Office Web Application for SharePoint 2010.
Run the SharePoint Products and Technologies Configuration Wizard on each SharePoint server in server farm.
4) Search results can be returned but "401 unauthorized" message occurred on Document Preview's ajax callback to server.
This might because of the loopback issue on SharePoint server's IIS, click here for details of how to disable loopback check on Windows Server.
Hi Eric,
ReplyDeleteI have followed steps mentiond in the Microsoft site and installed Office Web Apps (professional plus) 2010 on SharePoint server. In my search result I am getting Preiew and Thumbnail, if I use server name in the URL (http://servername1). If I use domain url (http://www.sharepointsite.com/sites/abc) I am not getting thumbnail. Can you help us to solve this issue.
Thanks
Jay
Hi Jayachandran,
ReplyDeletePlease make sure you create the alternate access mapping and disable the loopback check on Windows Server 2008 if you try to browse/search on server directly.
Let me know if these solved your problem.